Rather than attempting to eliminate error cases, use your iterative design process to understand failure modes and design for them. You should seek to understand failure cases in two ways. First, to identify whether an ‘escalation’ or executive judgment is required. In certain cases such as fraud detection, a user that attempts to correct an erroneous fraud label needs a streamlined way to do so, as these exceptional cases can be highly stressful! Second, you can use iterative design to better understand your own criterion of success. Many problems don’t have a binary true-false answer. Sometimes, in cases such as recommendation, quality follows a gradient from terrible to excellent.
No Comments.